Wandering I Store and COVID-19
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► Where are you located?
We're based in the United States and all of our t-shirts and hoodies are printed and shipped out of a facility in Iowa while our hats and stickers are shipped from a facility in Washington state. We’re strictly a web-based business and don’t currently have a brick-and-mortar location.
► How long does it take to receive my order?
A majority of our shirts are custom printed to order, which typically takes approximately a week from the date the order was placed. Printing/processing times can sometimes take longer during busy holiday shopping seasons like Christmas and other high-volume periods (and please also refer to our COVID-19 update at the top of this page). Other products including vehicle stickers are typically shipped within 1-3 business days. Once shipped it takes up to five days to arrive for most domestic packages, which are sent via USPS First Class Package service (we use UPS for international orders). However, we have no control over shipping delays that might occur with USPS service in transit.
We send out email notifications at each step of the process, including a purchase confirmation and a notification that the order has shipped which will include a tracking number for your reference. If your order includes products of different types, it might be split up and shipped from different locations.
► I haven't received any purchase confirmation/shipment emails. Where are they?
Our emails are automatically generated and sent to the email address that was submitted with the order. If the address was submitted incorrectly the email will be rejected and returned to us when sent. Our emails are also sometimes rejected by the recipient's email provider as spam. Please check your spam filter or folder to see if this is the case and if so, please make sure our email address is whitelisted so that you can receive our emails going forward.
► I received a notification that my package was delivered, but it's not at my door. Where is it?
Our domestic shipments are sent via USPS First Class Package service and are typically delivered to a mailbox. Please refer to your USPS tracking number for further information on where the package was delivered (In/At Mailbox, Front Door/Porch, etc.). If you still can't locate your package, please contact your local post office, provide them with your tracking number and ask if they can trace it. We've had cases where packages were mistakenly delivered to neighbors, etc. but were later located with help from the local post office.
► Is my information secure when making a purchase from your website?
Transactions made on our website are secured using SSL (Secure Sockets Layer) technology, which establishes an encrypted line of communication between your browser and our server (as indicated by the lock icon and https:// in the browser's URL address for this site). This encrypts and secures your information, ensuring it remains private as it is exchanged during the transaction process. Our website is also powered by Shopify, which has its shopping cart hosted on a Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant server, which is a set of standards designed by the major payment card brands, (Visa, MasterCard, etc.), to ensure your information is maintained in a secure environment.
► Do you ship to countries outside of the USA?
Yes, we ship internationally via UPS. Shipping costs are based on the overall weight of the order and will be calculated at checkout prior to finalizing your purchase.